Returns & Refunds Policy

Last updated: July 2026

At CIELA HEIR, we take great care in crafting every piece. Please choose carefully before placing your order.

Change of Mind

We do not offer refunds, returns, or exchanges for:

• Change of mind
• Incorrect size selection
• Personal preference
• Accidental purchases

Please review all product descriptions, measurements, and care information before completing your purchase.

Faulty or Incorrect Items

If you receive an incorrect item or believe your jewellery has a manufacturing defect, please contact us within 14 days of delivery at hello@cielaheir.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

Approved Claims

If your claim is approved, we may, at our discretion:

• Repair the item
• Replace the item
• Provide a refund

The appropriate solution will depend on the nature of the issue and product availability.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If you have any questions, please contact us at hello@cielaheir.com.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: hello@cielaheir.com

We aim to respond to all enquiries within 1–2 business days.