Shipping policy

Last updated: July 2026

Thank you for shopping with CIELA HEIR.

We carefully prepare every order to ensure it arrives safely and beautifully packaged.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

During collection launches, promotional periods, or holidays, processing times may be slightly longer.

Shipping

We currently ship Australia-wide.

Shipping options and delivery estimates will be displayed at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Free standard shipping is available on Australian orders over $300 AUD.

Delivery Times

Estimated delivery times begin once your order has been shipped.

Please note that delivery times are estimates only and may vary depending on your location and the shipping carrier.

CIELA HEIR is not responsible for delays caused by couriers, severe weather, customs, public holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your order.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee changes can be made once an order has been processed or dispatched.

CIELA HEIR is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at hello@cielaheir.com.

We will work with the shipping carrier to investigate the issue and assist you wherever possible.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: hello@cielaheir.com

We aim to respond within 1–2 business days.